TRY YOURSELF AS AN IT HELPDESK AGENT!

20-30 hours of work per week

We are looking for a colleague who can be present at our office during working hours throughout the training period (at least 1.5 months), and who, after completing the training, is willing to provide telephone on-call support outside working hours on at least 3 days per week. This can also be done from home.
•Your tasks during the training period would include:
Receiving and logging requests submitted to the helpdesk
Providing first-line support, resolving and tracking incidents and problems
Forwarding requests and requirements to the relevant specialist department
Handling administrative tasks related to requests and requirements
Supervising and monitoring systems
Recording and categorizing errors
•Your tasks after completing the training would include:
Outside office working hours, receiving error reports from our stores by telephone and email and resolving the issues (an average of 10 enquiries per day)

Monday to Friday, between 7:30 a.m. and 5:00 p.m., for a minimum of 25 hours per week

•Active or passive full-time student status (up to the age of 25)
•Studies in a relevant field
•Good verbal and written communication skills
•Helpful attitude
•Creative problem-solving skills
•Advantage: studying computer engineering, an OKJ system administrator qualification, or previous experience as a Helpdesk intern